Join an exciting new chapter.
We're looking for an experienced Front Office Coordinator to become the face of our practice and help shape an exceptional patient journey from the very first interaction.
Be the person who makes the whole experience feel seamless.
This is an important role within the business. You will create a warm, professional experience for every patient while helping ensure the front office, schedules and treatment coordination run smoothly.
Patient Experience
- Welcome patients warmly
- Create a professional first impression
- Respond to calls, emails and online enquiries
- Support patients throughout their journey
- Maintain a calm and caring environment
Schedule & Treatment Coordination
- Optimise clinician appointment books
- Coordinate treatment and follow-up appointments
- Follow up outstanding treatment plans
- Discuss finance and membership plans
- Track laboratory cases accurately
Operational Support
- Coordinate stock and suppliers
- Support sedation and specialist clinic days
- Assist with sterilisation during busy periods
- Work closely with clinicians and administration
- Help improve front office systems
Experience, confidence and genuine ownership.
- Previous dental reception or front office experience
- Strong dental terminology and treatment workflow knowledge
- Experience with dental practice management software
- Excellent communication and relationship-building skills
- Outstanding organisation and attention to detail
- Confidence solving problems independently
- Ability to multitask while remaining calm under pressure
- A genuine passion for exceptional customer service
See it. Own it. Improve it.
A modern practice that genuinely values its people.
Competitive Remuneration
Pay aligned to your experience, capability and the value you bring to the role.
No Weekend Work
A stable weekday role without regular Saturday commitments.
Modern Environment
Technology-driven systems and a contemporary patient-focused practice.
Supportive Leadership
Owners and leaders who are actively involved and genuinely value the team.
Professional Development
Ongoing training and support to strengthen your skills and confidence.
An Exciting Growth Phase
Join as new clinicians, systems and opportunities are introduced across the practice.
We're looking for more than a receptionist.
We're looking for someone who creates trust, keeps the practice moving, takes initiative and becomes an integral part of the team. The right person will help patients feel confident while helping the business operate at its best.
We'd love to hear why you're a great fit.
Please send your CV and a cover letter outlining your dental front office experience, what you would bring to Waiata Shores Dental and why this opportunity appeals to you.